Delegate so you can sleep…

Often we think we’ve delegated a task only to discover, too late, that the work hasn’t been done, has been done wrong or done to an unacceptable standard. So you step in to re-do, fix or undo the work because your client or your boss will hold you accountable for the poor delivery. It’s enough…

9 Ways to Get Teams Thinking & Accountable

Why do teams find thinking so hard? And what can you do to get past the pain? The rewards of a team that excels at thinking are multiple, strategic and self-sustaining. Thinking underpins accountability and productivity. That team gets to set the pace, energy, and culture that directly generates business innovation, value creation and higher levels…

6 Ways Top Leaders Flex Their Styles

Most of us default to one style that we use pretty much 95% of the time. The problem is that everyone around us has their prime style that they default to 95% of the time too. That greatly increases the risk of misalignment and disagreements. Flexing their leadership style for different situations and with a…

When Conversations Start to Go South

… Go to Picton! The Harvard Negotiation Project calls this “Going to the Balcony” – taking a step back. I call it Going to Picton – a serene shoreline town on the north coast of New Zealand’s South Island. Stepping away before agreeing a deal is an important, often overlooked, stage in negotiations. This technique…

How do you listen, exactly?

We are highly visual beings and that makes listening a complicated and tough undertaking. Because our brains are processing visual cues – that are much more heavily weighted than auditory cues – it’s inevitable that, when we ‘listen’, we will be judging, interrupting, looking for opportunities to score points, exaggerating (or even making stuff up!),…

Negotiating, Judging Others & Disagreeing

Leading others is a right that we earn. And once we’ve earned it, we need to keep practicing those behaviors and skills that got us there. Ms Smug and Mr Complacent have no place here. Every Conversation is a Negotiation But before we get into the nitty gritty of how we begin to earn our…

Does your team hum?

It’s reassuring to know that teams and their leaders face the same challenges regardless of sector or geography. The big question is, how high performing is your team? Dysfunctional teams have low productivity, conflict is characterized by misunderstandings and misinformation, and teams produce high error rates. High-performance teams collaborate with high-quality results, anticipate risks and…