Okay, so you made a mistake

In this world nothing can be said to be certain except death, taxes and mistakes. And yes, I have misquoted Benjamin Franklin but it’s true and making mistakes is pure genius (unlike the other two). Making mistakes is something we all do – how else are we to grow and evolve? Mistakes happen when we…

Conversations: Competitive or Defensive?

In some conversations, you can feel that the other person is trying to outdo you by telling you what they know or what they think you should do. Are they being competitive? Or perhaps you are the person sharing information and you are sensing the other person is refusing to listen. Are they getting defensive?…

Uncover Your Hidden Career Opportunities

If you are bored at work or struggling to find meaning in your job, then this article is for you. We only really think about our careers when we hit a pothole or a setback, or when we realise we’re really not very happy at work.  “I just fell into this line of work.” Perhaps your…

A Defence Strategy Against Ethical Blindness

Strong organisational contexts can and do push people towards unethical decisions every day. The challenge is to be able to analyse the risks of unethical or illegal behaviour and to understand why good people make bad decisions. Unethical behaviour is rarely the action of single individuals but the result of the collective inaction of a community….

Opinion: Diversity & Inclusion

Diversity drives healthier organizational cultures — financially and culturally. Progressive organisations commit to strategic shifts towards a more innovative leadership team that inspire innovation among a nimble workforce. Here are some of my thoughts around the criticality of diversity and inclusion on your organisation’s efficiency and profitability: Diversity of cultures, genders, backgrounds and experiences in your…

Guide: Leadership Development & Coaching Programs

…inspired employees are three times more productive than dissatisfied employees, but they are rare. For most organizations, only one out of eight employees is inspired. – Eric Garton Managers, at all levels, are responsible for the smooth day-to-day running of business and for inspiring their teams, especially in tough times. AND 70% of managers have a…

Negotiate like a rockstar

As a negotiator, your role is to find the common ground for building a proposition and then securing agreement of terms. You uncover the common ground by learning as much as you can about your counterpart’s position. Your success then depends heavily on your ability to consistently demonstrate some critical negotiating behaviors to earn trust,…

When Conversations Start to Go South

… Go to Picton! The Harvard Negotiation Project calls this “Going to the Balcony” – taking a step back. I call it Going to Picton – a serene shoreline town on the north coast of New Zealand’s South Island. Stepping away before agreeing a deal is an important, often overlooked, stage in negotiations. This technique…

Negotiating, Judging Others & Disagreeing

Leading others is a right that we earn. And once we’ve earned it, we need to keep practicing those behaviors and skills that got us there. Ms Smug and Mr Complacent have no place here. Every Conversation is a Negotiation But before we get into the nitty gritty of how we begin to earn our…

Patience and a Strategy for Your First 100 Days

Your First 100 Days in a new role require more mental calories than normal. You are out to prove to everyone that the boss was right to pick you for the job. How are going to do that successfully? Can you beat the odds of failing within your first 18 months? My experience tells me…