Delegate so you can sleep…

Often we think we’ve delegated a task only to discover, too late, that the work hasn’t been done, has been done wrong or done to an unacceptable standard. So you step in to re-do, fix or undo the work because your client or your boss will hold you accountable for the poor delivery. It’s enough…

Conversations: Competitive or Defensive?

In some conversations, you can feel that the other person is trying to outdo you by telling you what they know or what they think you should do. Are they being competitive? Or perhaps you are the person sharing information and you are sensing the other person is refusing to listen. Are they getting defensive?…

Uncover Your Hidden Career Opportunities

If you are bored at work or struggling to find meaning in your job, then this article is for you. We only really think about our careers when we hit a pothole or a setback, or when we realise we’re really not very happy at work.  “I just fell into this line of work.” Perhaps your…

A Defence Strategy Against Ethical Blindness

Strong organisational contexts can and do push people towards unethical decisions every day. The challenge is to be able to analyse the risks of unethical or illegal behaviour and to understand why good people make bad decisions. Unethical behaviour is rarely the action of single individuals but the result of the collective inaction of a community….

9 Ways to Get Teams Thinking & Accountable

Why do teams find thinking so hard? And what can you do to get past the pain? The rewards of a team that excels at thinking are multiple, strategic and self-sustaining. Thinking underpins accountability and productivity. That team gets to set the pace, energy, and culture that directly generates business innovation, value creation and higher levels…

Opinion: Diversity & Inclusion

Diversity drives healthier organizational cultures — financially and culturally. Progressive organisations commit to strategic shifts towards a more innovative leadership team that inspire innovation among a nimble workforce. Here are some of my thoughts around the criticality of diversity and inclusion on your organisation’s efficiency and profitability: Diversity of cultures, genders, backgrounds and experiences in your…

Guide: Leadership Development & Coaching Programs

…inspired employees are three times more productive than dissatisfied employees, but they are rare. For most organizations, only one out of eight employees is inspired. – Eric Garton Managers, at all levels, are responsible for the smooth day-to-day running of business and for inspiring their teams, especially in tough times. AND 70% of managers have a…

6 Ways Top Leaders Flex Their Styles

Most of us default to one style that we use pretty much 95% of the time. The problem is that everyone around us has their prime style that they default to 95% of the time too. That greatly increases the risk of misalignment and disagreements. Flexing their leadership style for different situations and with a…

Negotiate like a rockstar

As a negotiator, your role is to find the common ground for building a proposition and then securing agreement of terms. You uncover the common ground by learning as much as you can about your counterpart’s position. Your success then depends heavily on your ability to consistently demonstrate some critical negotiating behaviors to earn trust,…

When Conversations Start to Go South

… Go to Picton! The Harvard Negotiation Project calls this “Going to the Balcony” – taking a step back. I call it Going to Picton – a serene shoreline town on the north coast of New Zealand’s South Island. Stepping away before agreeing a deal is an important, often overlooked, stage in negotiations. This technique…

How do you listen, exactly?

We are highly visual beings and that makes listening a complicated and tough undertaking. Because our brains are processing visual cues – that are much more heavily weighted than auditory cues – it’s inevitable that, when we ‘listen’, we will be judging, interrupting, looking for opportunities to score points, exaggerating (or even making stuff up!),…

Negotiating, Judging Others & Disagreeing

Leading others is a right that we earn. And once we’ve earned it, we need to keep practicing those behaviors and skills that got us there. Ms Smug and Mr Complacent have no place here. Every Conversation is a Negotiation But before we get into the nitty gritty of how we begin to earn our…